Privacy Policy

Last Updated: January 2026

At Innofenyx, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information

When you place an order or contact us, we may collect:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details (processed securely through our payment providers)
• Order Information: Products purchased, order history, and preferences
• Communication Data: Messages, inquiries, and feedback you send us

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Process Orders: Fulfill your purchases, process payments, and arrange shipping
• Communicate: Send order confirmations, shipping updates, and respond to inquiries
• Improve Our Services: Analyze website usage to enhance user experience
• Marketing: Send promotional emails (only with your consent, and you can opt out anytime)
• Legal Compliance: Meet our legal and regulatory obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping carriers, and email service providers who assist in our operations
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information:

• TLS encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Limited employee access to personal data

5. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences and cart contents
• Analyze website traffic and usage patterns
• Improve website functionality

You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Order records are typically retained for 7 years for tax and legal purposes.

8. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]