Innofenyx
The Innofenyx packing station - a packaged 3D-printed order on a work mat with shipping tape, scissors, label printer, and stacked boxes ready to ship across Canada and the US.

Delivery Details

Shipping Information

Everything you need to know about how we ship your 3D printed products.

We’re committed to delivering your 3D printed products safely and efficiently. Here’s everything you need to know about our shipping process.

Processing Times

Order TypeProcessing Time
Ready-Made Products1-3 business days
Custom Orders (Simple)3-5 business days
Custom Orders (Complex)5-10 business days
Large Batch OrdersQuote provided individually

Note: Processing time is the time needed to print, finish, and prepare your order for shipping. It does not include shipping transit time.

Shipping Methods & Delivery Times

Domestic Shipping (Canada)

MethodEstimated DeliveryCost
Standard Shipping5-7 business daysCalculated at checkout
Expedited Shipping2-3 business daysCalculated at checkout
Express Shipping1-2 business daysCalculated at checkout

United States

MethodEstimated DeliveryCost
Standard International7-14 business daysCalculated at checkout
Expedited International5-7 business daysCalculated at checkout

International Shipping

RegionEstimated DeliveryCost
Europe10-20 business daysCalculated at checkout
Asia Pacific14-25 business daysCalculated at checkout
Other Regions14-30 business daysCalculated at checkout

Free Shipping

We offer free standard shipping on orders over:

  • $50 CAD for Canadian orders
  • $100 USD for US orders

This matches the threshold on our Shopify storefront so the experience is consistent.

Transit times to major cities

These are typical transit times after the order ships (i.e. on top of the processing time above):

DestinationStandardExpedited
Montreal, QC1-2 business daysSame/next day
Toronto, ON2-4 business days1-2 business days
Vancouver, BC5-7 business days2-3 business days
New York, NY4-7 business days2-3 business days
Boston, MA4-7 business days2-3 business days
Chicago, IL5-8 business days3-4 business days

Shipping Carriers

We work with trusted carriers to ensure safe delivery:

  • Canada Post
  • UPS
  • FedEx
  • USPS (for US deliveries)
  • DHL (for international orders)

The carrier used depends on your location, package size, and shipping method selected.

Order Tracking

Once your order ships, you’ll receive:

  • Shipping confirmation email with tracking number
  • Link to track your package in real-time
  • Estimated delivery date

Packaging

We take great care in packaging your 3D printed items:

  • Protective Materials: Bubble wrap, foam, or paper to prevent damage
  • Secure Boxes: Sturdy boxes sized appropriately for your items
  • Eco-Friendly Options: We use recycled materials whenever possible
  • Discrete Packaging: Plain boxes without product descriptions on the outside

Customs & Duties (International Orders)

For international orders:

  • You are responsible for any customs duties, taxes, or import fees
  • These charges are determined by your country’s customs office
  • We mark packages accurately with item descriptions and values
  • We cannot mark items as “gifts” or undervalue customs declarations

Shipping Restrictions

We currently cannot ship to:

  • PO Boxes (for expedited shipping only)
  • APO/FPO addresses
  • Countries under trade restrictions

Delivery Issues

Package Delays

  • Weather, customs, and carrier issues may cause delays beyond our control
  • Contact us if your package hasn’t arrived within the estimated timeframe
  • We’ll work with the carrier to locate your package

Lost Packages

  • If your tracking shows delivered but you haven’t received the package, check with neighbors and building management
  • Contact us within 7 days of the delivery date
  • We’ll file a claim with the carrier and work toward a resolution

Damaged Packages

  • Inspect packages upon delivery
  • If the outer box is visibly damaged, note it when signing
  • Take photos of any damage to the package and contents
  • Contact us within 48 hours with photos for fastest resolution

Address Changes

  • Contact us immediately if you need to change your shipping address
  • Changes can only be made before the order ships
  • We cannot redirect packages once they’re in transit with the carrier

Contact Us

For shipping questions or concerns, send us a message via the contact form or call 418-476-2370 during business hours (9 AM - 5 PM Eastern).