Delivery Details
Shipping Information
Weâre committed to delivering your 3D printed products safely and efficiently. Hereâs everything you need to know about our shipping process.
Processing Times
| Order Type | Processing Time |
|---|---|
| Ready-Made Products | 1-3 business days |
| Custom Orders (Simple) | 3-5 business days |
| Custom Orders (Complex) | 5-10 business days |
| Large Batch Orders | Quote provided individually |
Note: Processing time is the time needed to print, finish, and prepare your order for shipping. It does not include shipping transit time.
Shipping Methods & Delivery Times
Domestic Shipping (Canada)
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Calculated at checkout |
| Expedited Shipping | 2-3 business days | Calculated at checkout |
| Express Shipping | 1-2 business days | Calculated at checkout |
United States
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard International | 7-14 business days | Calculated at checkout |
| Expedited International | 5-7 business days | Calculated at checkout |
International Shipping
| Region | Estimated Delivery | Cost |
|---|---|---|
| Europe | 10-20 business days | Calculated at checkout |
| Asia Pacific | 14-25 business days | Calculated at checkout |
| Other Regions | 14-30 business days | Calculated at checkout |
Free Shipping
We offer free standard shipping on orders over:
- $75 CAD for Canadian orders
- $100 USD for US orders
Shipping Carriers
We work with trusted carriers to ensure safe delivery:
- Canada Post
- UPS
- FedEx
- USPS (for US deliveries)
- DHL (for international orders)
The carrier used depends on your location, package size, and shipping method selected.
Order Tracking
Once your order ships, youâll receive:
- Shipping confirmation email with tracking number
- Link to track your package in real-time
- Estimated delivery date
Packaging
We take great care in packaging your 3D printed items:
- Protective Materials: Bubble wrap, foam, or paper to prevent damage
- Secure Boxes: Sturdy boxes sized appropriately for your items
- Eco-Friendly Options: We use recycled materials whenever possible
- Discrete Packaging: Plain boxes without product descriptions on the outside
Customs & Duties (International Orders)
For international orders:
- You are responsible for any customs duties, taxes, or import fees
- These charges are determined by your countryâs customs office
- We mark packages accurately with item descriptions and values
- We cannot mark items as âgiftsâ or undervalue customs declarations
Shipping Restrictions
We currently cannot ship to:
- PO Boxes (for expedited shipping only)
- APO/FPO addresses
- Countries under trade restrictions
Delivery Issues
Package Delays
- Weather, customs, and carrier issues may cause delays beyond our control
- Contact us if your package hasnât arrived within the estimated timeframe
- Weâll work with the carrier to locate your package
Lost Packages
- If your tracking shows delivered but you havenât received the package, check with neighbors and building management
- Contact us within 7 days of the delivery date
- Weâll file a claim with the carrier and work toward a resolution
Damaged Packages
- Inspect packages upon delivery
- If the outer box is visibly damaged, note it when signing
- Take photos of any damage to the package and contents
- Contact us within 48 hours with photos for fastest resolution
Address Changes
- Contact us immediately if you need to change your shipping address
- Changes can only be made before the order ships
- We cannot redirect packages once theyâre in transit with the carrier
Local Pickup
Local pickup may be available for customers in our area:
- Contact us to arrange pickup
- Orders must be paid in full before pickup
- Valid ID required at pickup
Contact Us
For shipping questions or concerns:
Email: [email protected]